Hotwire Communications Career Opportunities
Within the last 5 years, what role did the following play in your job:
Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS.
Within the last 5 years, what role did the following play in your job:
Ensuring that Network, Data, Video, Voice and application environment run at peak performance
In a few sentences, please highlight why you are the best candidate for this job.
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
ISP NOC Engineer
FL - Ft. Lauderdale
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Make Your Mark in Lead Engineering Role at Thriving Company

Bring your networking knowledge and CISCO device experience to a unique lead role at a company experiencing explosive growth. As ISP NOC Engineer, your mission will be to monitor, alert, notify and problem solve any issues within our NOC environment. Consider the advantages of joining our team: *Relocation assistance may be available to highly qualified candidates. 

Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments. Through its Fision® Home, Work, Stay and U market verticals Hotwire Communications provides advanced, customized, fiber optic telecommunications services to residential, commercial, hospitality and campus environments. The Hotwire ownership has been providing telecommunications services since 1985 and Hotwire has been providing fiber based telecommunications services since 2005.

The Requirements

To be a strong fit for this opportunity you will have: 
  • A minimum of 2 years of edge and core network experience in an enterprise/datacenter environment. NOC/ISP experience is highly preferred.
  • A minimum of 4 years’ experience working in IT operation focusing on routing and switching, networking troubleshooting in a datacenter/enterprise environment.
  • Knowledge of TCP/IP.
  • Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS. Experience with Cisco ASR would be an advantage. Quick question for you - click here
  • Specialties NOC / Process writing skills or training a plus. 
  • Experience in Monitoring Theory / Implementation a plus. 
  • Experience in Customer Service.
  • Experience in current Internet network hardware and software technologies.
  • Diagnostic experience of a variety of monitoring applications such as Solarwinds, Nagios. 
  • Ability to multi-task, think critically, and communicate effectively to team members, leadership and service providers both verbally and in writing.
  • Self-motivation with the drive to succeed. 
  • Outstanding organization and prioritization skills; attention to detail. 
  • Ability to work independently while also working as a strong member of a team. 
  • Advanced skills in active listening, problem definition, problem resolution, research, analysis, and documentation.
Preferred qualifications include:
  • Experience with routing protocols, specifically OSPF and BGP. 
  • Experience with Optical Platforms, configuration and/or troubleshooting. 
  • Experience working within a cable provider environment. 
  • Experience working with third party circuit providers.
  • Industry recognized certifications such as CCNP, and/or CCDP. 
  • Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc).
  • Scripting ( shell, expect, php, Python, etc.)
We operate a 24x7 environment and you'll need to be flexible with your work hours and willing to work evenings and weekends as needed. There will be rotating on-call responsibilities.

The Role

Reporting directly to the NOC Supervisor, as the ISP NOC Engineer, you will be tasked with ensuring that network, data, video, voice and application environments run at peak performance by detecting and acting on all exceptions and anomalies. Troubleshooting and monitoring will be a significant component to this role, and we will look to you to solve problems regarding outages and other issues and problems. As a Lead Engineer, you will position yourself as a subject matter expert and be eager to share your knowledge and expertise with other key stakeholders. Quick question for you - click here

You will collect performance statistics on the reliability and efficiency of networks. All of our incident tickets are generated for exceptions and managed for the lifetime of the incident, and you will be responsible for troubleshooting all level 2 incidents and escalating them to higher levels as needed. You will also detect outages and remedies, as you operate with a high degree of independence and with minimal supervision in a secure environment.

You’ll join a talented team of level I and II NOC Engineers as well as one or two other Lead Engineers. You will act as a coach and mentor to the junior Engineers on the team. 

Specifically, a sampling of your most important tasks will be to: 
  • Monitor production network environment using a combination of monitoring tools to ensure availability.
  • Coordinate field router intrusive and non-intrusive testing and repair of circuits.
  • Coordinate onsite dispatch of Telecommunication vendor repair services.
  • Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously.
  • Escalate issues and problems according to procedures and best judgment.

Why Hotwire Communications


High visibility and impact

Because you will be stepping in to a lead position, you will automatically have the opportunity to showcase your experience and knowledge and make an impact on the NOC. Your ability to troubleshoot and bring innovations to the table will be a key marker to your success here. 

Professional development
​
You'll have the chance to expand your skills and work with the latest and greatest technologies and devices. We're always looking for ways to elevate our team members to the next level of success, and we're never content with the status quo.

Collaborative team environment

We are proud of our synergetic environment where everyone works together to achieve goals and ensure the integrity of the network. You'll enjoy some other fun office perks such as a TV lounge and a quiet room. This team is also situated right next to our colocation server room that houses equipment worth around $1 million dollars. If you love technology, you'll really get satisfaction out of working in this type of environment. 

Career development

Once you prove yourself in this role, you could pursue vertical and horizontal opportunities in the NOC Engineering department or another department within our growing organization. 

Exciting growth

Each year our markets of service continue to expand and now include a majority of the North and Southeastern United States, including Pennsylvania, Florida, Georgia, North Carolina, New York, New Jersey, and Ohio to name a few. We are a Competitive Local Exchange Carrier (CLEC) and Franchised Cable Operator, giving us the ability to construct in the public rights of way.

Competitive compensation and benefits

In addition to the competitive base compensation and bonuses outlined above, we also feature a host of other compelling benefits to our valuable employees. Some highlights include medical, dental, and vision insurance plans. Health Savings Accounts, Flexible Spending and Dependent Care Accounts, 401(k), generous paid vacation, sick and holiday time, wellness programs, volunteer time, discount tickets and perks, and so much more. 

Video: Our "White Glove" Service is the main difference between a standard telecom provider and Hotwire Communications. Hotwire Communications Launch Account Manager Amaurys Perez explains why.

Keys to Success

To excel in this role you will have the ability to thrive in a fast-paced environment where things move quickly. The ideal candidate will be proactive and have an “always moving things forward” mindset. If there’s an issue, we want you to raise your hand and do something about it. Documentation and logging are also critical components to our process and we will expect you to stay up-to-date on all documentation requirements. Quick question for you - click here

In addition to your technical skills, we’re also looking for a professional with strong interpersonal skills as you work to solve problems with third party service providers/ vendors, engineering resources and other key contacts.

Make Your Mark in Lead Engineering Role at Thriving Company

Bring your networking knowledge and CISCO device experience to a unique lead role at a company experiencing explosive growth. As ISP NOC Engineer, your mission will be to monitor, alert, notify and problem solve any issues within our NOC environment. Consider the advantages of joining our team: *Relocation assistance may be available to highly qualified candidates. 

Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments. Through its Fision® Home, Work, Stay and U market verticals Hotwire Communications provides advanced, customized, fiber optic telecommunications services to residential, commercial, hospitality and campus environments. The Hotwire ownership has been providing telecommunications services since 1985 and Hotwire has been providing fiber based telecommunications services since 2005.

The Requirements

To be a strong fit for this opportunity you will have: 
  • A minimum of 2 years of edge and core network experience in an enterprise/datacenter environment. NOC/ISP experience is highly preferred.
  • A minimum of 4 years’ experience working in IT operation focusing on routing and switching, networking troubleshooting in a datacenter/enterprise environment.
  • Knowledge of TCP/IP.
  • Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS. Experience with Cisco ASR would be an advantage. Quick question for you - click here
  • Specialties NOC / Process writing skills or training a plus. 
  • Experience in Monitoring Theory / Implementation a plus. 
  • Experience in Customer Service.
  • Experience in current Internet network hardware and software technologies.
  • Diagnostic experience of a variety of monitoring applications such as Solarwinds, Nagios. 
  • Ability to multi-task, think critically, and communicate effectively to team members, leadership and service providers both verbally and in writing.
  • Self-motivation with the drive to succeed. 
  • Outstanding organization and prioritization skills; attention to detail. 
  • Ability to work independently while also working as a strong member of a team. 
  • Advanced skills in active listening, problem definition, problem resolution, research, analysis, and documentation.
Preferred qualifications include:
  • Experience with routing protocols, specifically OSPF and BGP. 
  • Experience with Optical Platforms, configuration and/or troubleshooting. 
  • Experience working within a cable provider environment. 
  • Experience working with third party circuit providers.
  • Industry recognized certifications such as CCNP, and/or CCDP. 
  • Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc).
  • Scripting ( shell, expect, php, Python, etc.)
We operate a 24x7 environment and you'll need to be flexible with your work hours and willing to work evenings and weekends as needed. There will be rotating on-call responsibilities.

The Role

Reporting directly to the NOC Supervisor, as the ISP NOC Engineer, you will be tasked with ensuring that network, data, video, voice and application environments run at peak performance by detecting and acting on all exceptions and anomalies. Troubleshooting and monitoring will be a significant component to this role, and we will look to you to solve problems regarding outages and other issues and problems. As a Lead Engineer, you will position yourself as a subject matter expert and be eager to share your knowledge and expertise with other key stakeholders. Quick question for you - click here

You will collect performance statistics on the reliability and efficiency of networks. All of our incident tickets are generated for exceptions and managed for the lifetime of the incident, and you will be responsible for troubleshooting all level 2 incidents and escalating them to higher levels as needed. You will also detect outages and remedies, as you operate with a high degree of independence and with minimal supervision in a secure environment.

You’ll join a talented team of level I and II NOC Engineers as well as one or two other Lead Engineers. You will act as a coach and mentor to the junior Engineers on the team. 

Specifically, a sampling of your most important tasks will be to: 
  • Monitor production network environment using a combination of monitoring tools to ensure availability.
  • Coordinate field router intrusive and non-intrusive testing and repair of circuits.
  • Coordinate onsite dispatch of Telecommunication vendor repair services.
  • Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously.
  • Escalate issues and problems according to procedures and best judgment.

Why Hotwire Communications


High visibility and impact

Because you will be stepping in to a lead position, you will automatically have the opportunity to showcase your experience and knowledge and make an impact on the NOC. Your ability to troubleshoot and bring innovations to the table will be a key marker to your success here. 

Professional development
​
You'll have the chance to expand your skills and work with the latest and greatest technologies and devices. We're always looking for ways to elevate our team members to the next level of success, and we're never content with the status quo.

Collaborative team environment

We are proud of our synergetic environment where everyone works together to achieve goals and ensure the integrity of the network. You'll enjoy some other fun office perks such as a TV lounge and a quiet room. This team is also situated right next to our colocation server room that houses equipment worth around $1 million dollars. If you love technology, you'll really get satisfaction out of working in this type of environment. 

Career development

Once you prove yourself in this role, you could pursue vertical and horizontal opportunities in the NOC Engineering department or another department within our growing organization. 

Exciting growth

Each year our markets of service continue to expand and now include a majority of the North and Southeastern United States, including Pennsylvania, Florida, Georgia, North Carolina, New York, New Jersey, and Ohio to name a few. We are a Competitive Local Exchange Carrier (CLEC) and Franchised Cable Operator, giving us the ability to construct in the public rights of way.

Competitive compensation and benefits

In addition to the competitive base compensation and bonuses outlined above, we also feature a host of other compelling benefits to our valuable employees. Some highlights include medical, dental, and vision insurance plans. Health Savings Accounts, Flexible Spending and Dependent Care Accounts, 401(k), generous paid vacation, sick and holiday time, wellness programs, volunteer time, discount tickets and perks, and so much more. 

Video: Our "White Glove" Service is the main difference between a standard telecom provider and Hotwire Communications. Hotwire Communications Launch Account Manager Amaurys Perez explains why.

Keys to Success

To excel in this role you will have the ability to thrive in a fast-paced environment where things move quickly. The ideal candidate will be proactive and have an “always moving things forward” mindset. If there’s an issue, we want you to raise your hand and do something about it. Documentation and logging are also critical components to our process and we will expect you to stay up-to-date on all documentation requirements. Quick question for you - click here

In addition to your technical skills, we’re also looking for a professional with strong interpersonal skills as you work to solve problems with third party service providers/ vendors, engineering resources and other key contacts.
Hotwire Communications is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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